Privacy Policy

Last updated: 26/02/2025

This Privacy Policy describes how Day Dream Bags (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://daydreambags.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

4. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Shopping information, including the items you view, put in your cart, or add to your Wishlist.
• Customer support information, including information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

5. Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, including device information, browser information, network connection information, your IP address, and other details about your interaction with the Services.

6. Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services.
• Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
• When you interact with our Site, emails we send you, or our Services and advertisements, third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their privacy practices. For more information, see the section below, Third Party Websites and Links.

7. How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide the Services, process your payments, fulfill your orders, send notifications related to your account, and enable you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing emails and showing you advertisements for products or services.
• Security and Fraud Prevention: We use your personal information to detect, investigate, and take action against possible fraudulent, illegal, or malicious activity.
• Communicating with You: We use your personal information to provide customer support and improve our Services.

8. Cookies

We use cookies on our Site to enhance user experience, analyse usage, and improve our Services. For specific details about the cookies we use, please visit our Cookies Policy:

You may choose to block cookies via your browser settings, but doing so may negatively impact your experience with the Services.

9. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Vendors and Service Providers: To vendors who perform services on our behalf (e.g., IT management, payment processing, customer support, and shipping).
• Business and Marketing Partners: To third parties for advertising and marketing purposes.
• Legal Requirements and Protection: To comply with applicable laws or to protect our rights and the rights of others.

We have not “sold” or “shared” personal information in the preceding 12 months.

10. User-Generated Content

If you submit content such as reviews, it may be publicly accessible. We are not responsible for the privacy or security of any information you make publicly available.

11. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting personal information.

12. Children’s Data

Our Services are not intended for children under the age of 14, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us, and we will promptly delete it.

13. Security and Retention of Your Information

We implement reasonable security measures to protect your personal information, but no method is 100% secure. We retain personal information for as long as necessary to provide the Services or fulfill legal obligations.

14. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right to Opt-out of Marketing

You can exercise these rights by contacting us using the information below. We may require additional information to verify your identity before fulfilling your request.

15. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Contact Person: Day Dream Bags
• Address: Taragarh Road, Pathankot, Punjab 143520, India
• Phone: +91 6005478984
• Email: queries@daydreambags.com

By continuing to use our website, you acknowledge that you have read, understood, and agree to these privacy policy.

Thank you for shopping at Day Dream Bags!