Refund and Returns Policy

Effective Date: 26/02/2025

At Day Dream Bags(https://daydreambags.com/), customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

• Share a product unboxing video for a proof to showcase the product you received are damaged.
• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags intact.
• You must provide the receipt or proof of purchase.

2. Timeframe

• You have 7 days from the date of delivery to initiate a refund request. Any request made beyond this period will not be eligible for a refund.

3. Refund Process

1. To initiate a return, please contact us at queries@daydreambags.com or call ++91 6005478984 with your order details.

2. Once your return is approved, please ship the item back to us at Taragarh Road, Pathankot, Punjab 143534, India. Shipping costs for returning the item will be your responsibility unless the item is damaged or defective.
3. After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
4. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10-15 business days.

4. Non-Refundable Items

• Custom-made or personalized items.
• Discounted or sale items.
• Gift cards.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 24 hours of receiving your order for an exchange or full refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at queries@daydreambags.com

For any further queries, feel free to contact us via:

• Contact Person: Day Dream Bags
• Address: Taragarh Road, Pathankot, Punjab 143520, India
• Phone: +91 6005478984
• Email: queries@daydreambags.com

Thank you for shopping at Day Dream Bags!